Shipping policy

Shipping Policy

Overview

At AstroJi, we are committed to delivering your spiritual and wellness products safely, securely, and in a timely manner. This Shipping Policy outlines our shipping process, delivery timelines, charges, and responsibilities related to physical product orders placed through our website.

Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are typically processed within 1-3 business days.

  • Customized, energized, or ritual-prepared products may require additional preparation time before dispatch.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Shipping Coverage

AstroJi currently ships across:

  • India

  • Selected international locations (subject to availability and courier coverage)

International customers are responsible for ensuring that products can legally be imported into their destination country.

Estimated Delivery Timelines

Domestic Shipping (India)

  • Standard Delivery: 3-7 business days

  • Remote or rural areas may require additional time.

International Shipping

  • Estimated Delivery: 7-21 business days

  • Delivery timelines may vary depending on customs clearance, local courier services, and destination country regulations.

Please note that delivery timelines are estimates and not guaranteed.

Shipping Charges

  • Shipping charges are calculated at checkout based on:

    • Delivery location

    • Package weight and dimensions

    • Applicable courier rates

  • Free shipping promotions, if applicable, will be clearly displayed on the website.

International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. These charges must be borne by the customer.

Tracking Your Order

Once your order is dispatched, tracking details will be shared through your registered contact information. Customers are responsible for monitoring shipment updates and ensuring availability at the time of delivery.

Delayed or Failed Deliveries

AstroJi is not liable for delays caused by:

  • Natural disasters or unforeseen events

  • Courier partner delays

  • Customs clearance procedures

  • Incorrect shipping details provided by the customer

  • Recipient unavailability

If a package is returned due to an incorrect address or repeated delivery failure, re-shipping charges may apply.

Damaged or Missing Shipments

If your order arrives damaged, incomplete, or incorrect:

  • Notify us within 48 hours of delivery

  • Share clear photo/video proof of the package and product

After verification, we will arrange a replacement or resolution as per our Refund & Return Policy.

Address Accuracy

Customers are responsible for providing complete and accurate shipping details. AstroJi shall not be responsible for losses or delays caused due to incorrect addresses, phone numbers, or recipient information submitted during checkout.

Contact Us

For shipping-related queries or assistance, contact:

📧 ceo@thefuture.university

📞 +91 7973938627 / +91 8968700943

Last Updated: 21st September, 2024